The cost that never makes
the insurance claim

Flood guidance is full of numbers about excess, rebuild costs, and grant limits. It is almost entirely silent on this: 69% of flood survivors in a major UK study said their mental health was affected, and only a third of them ever received professional support for it. This is the part of flood recovery nobody prices into a claim.

Room piled with boxed-up belongings

Photo: Brett Jordan / Unsplash (illustrative)

Published 28 September 2026  ·  A RISE update  ·  6–8 minute read  ·  Updated 1 October 2026

In January 2026, the National Emergencies Trust and Lancaster University published "Stories After The Storms," research led by Dr Cath Hill of Lancaster University, drawing on surveys and one-to-one interviews with more than 100 flood survivors across the UK, with contributions including flood survivor and Flooded People UK co-founder Heather Shepherd. It is one of the few pieces of research to put hard numbers on what flooding actually does to people, beyond the cost of repairs.

The figures are worth sitting with rather than skimming past:

What the research foundFigure
Flood-affected people who had to leave their homes61%
Lived elsewhere for a sustained period, not just days37%
Never returned to their homes at all5%
Reported their mental health was affected69%
Of those affected, received professional mental health supportOnly 33%
Reported their children's mental health was also affected20%
Experienced financial impacts beyond the immediate repair cost63%
Never received any financial support beyond their insurance payout31%
Nearly seven in ten flood survivors said their mental health was affected. Two in three of them never got professional support for it.

Why the support gap is so wide

The research also found that 43% of survivors received no professional support at all with their practical or wellbeing needs after a flood, and of those who did seek support, 59% said they struggled to access it. Only a quarter felt the support available was sensitive to disability needs. Into that gap stepped the people around them: 65% relied on family, 56% on friends, and 56% on neighbours for informal support that formal systems simply didn't provide.

None of this is a criticism of any one system in isolation — it's a description of what happens when flood recovery is treated primarily as a property and insurance problem, with the emotional and practical toll on the people living through it addressed, if at all, as an afterthought. A flood doesn't just damage a building. It can mean months in temporary accommodation, children changing schools, relationships strained by stress and cramped conditions, and a slow, uncertain timeline with no fixed end date — all while still managing an insurance claim, contractors, and, all too often, a council that hasn't yet fixed the underlying cause.

If you're in the middle of this right now If displacement is dragging on, or the strain is affecting your family more than you expected, that reaction is proportionate to what you're actually going through, not a sign you're coping badly. Your GP can refer you for mental health support the same as for any other health impact of a serious life disruption, and organisations like Flooded People UK exist specifically because survivors found each other more useful than official channels alone. You don't have to wait until the practical recovery is finished to ask for help with the rest of it.

RISE was founded by someone who went through two major floods personally and managed both recoveries independently — not to minimise how hard that process is, but because understanding exactly how slow and disjointed the official system can be is what makes it possible to push it faster on someone else's behalf. If your recovery has stalled because your council hasn't done what it's legally obliged to do, the RISE Section 19 Case Assessment exists to shorten that timeline. And if you just need to talk through where things stand: 07391 151719.


About the author. RISE Flood Recovery Consultancy was founded by a Buckinghamshire homeowner who experienced two major floods firsthand — in June 2023 and September 2024 — and managed both recoveries independently. Sustained engagement through Section 19 of the Flood and Water Management Act 2010 secured over £2 million in council-funded infrastructure works. RISE works exclusively for homeowners — never for insurers, never for contractors.

Sources: National Emergencies Trust and Lancaster University, "Stories After The Storms" (published 13 January 2026), led by Dr Cath Hill, Lancaster University.

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