Four ways RISE
works for you

Flood Recovery Guidance
& Property Advice

For homeowners in the immediate aftermath of a flood. The decisions made in the first 48–72 hours — whether to claim, who you let on site, what you photograph, what you sign — define the entire recovery. RISE provides urgent, honest, independent guidance before any of those decisions are made irreversible.

• Full policy review — coverage, limits, exclusions, accommodation budget
• Build Back Better and FloodRe eligibility confirmed on day one
• Accommodation budget reality check — what the headline figure actually funds
• Claim decision support — full implications of both decisions
• Loss adjuster briefing — who they work for, how to engage
• Contractor access — what to allow, what to refuse, what to document
• Flood cause assessment — who may be liable and what evidence to preserve
• Photography and documentation protocol from day one

Rebuild Project
Management

Full project management of your flood reinstatement from initial strip-out to final handover. RISE is your representative on site — managing the contractor relationships, challenging the scope and costs, signing off each stage before the next begins, and ensuring every element of the specification follows BS 85500:2015 and Ciria C790.

You will not be relying on the insurer's preferred contractor to assess the quality of their own work.

• JCT contract preparation and contractor engagement on your behalf
• Full scope of works review and challenge
• Day-to-day on-site management at every stage
• DPM continuity verification — the single most common failure in insurer-led rebuilds
• Tanking and waterproofing specification and sign-off to PCA standards
• Resilient materials specification throughout
• Sump pump, non-return valve, flood door oversight
• Build Back Better claim support — specification, approval, completion documentation
• Staged payment tied to confirmed milestones

Drainage Investigation
& Council Escalation

If your home floods repeatedly, the cause is almost certainly infrastructure that belongs to someone else. Collapsed culverts, blocked highway drains, inadequate watercourse maintenance — these are the legal responsibility of the council, the water company, or the riparian landowner.

Under Section 19 of the Flood and Water Management Act 2010, the Lead Local Flood Authority has a statutory duty to investigate. RISE knows how to use that process — and how to apply sustained, documented pressure until the problem is permanently resolved. In one case, this approach secured over £2 million of council-funded infrastructure works.

• Assessment of likely drainage, culvert, and surface water causes
• Responsible party identification — LLFA, highways, water company, or riparian
• Commissioning of drainage engineers for independent CCTV and structural survey
• Section 19 investigation evidence used in formal representations
• Formal written representations to LLFA and Environment Agency
• Sustained engagement — councils rarely act on a single letter
• Specialist solicitor signposting where legal proceedings are appropriate

Flood Resilience
Property Review

Flooded two or three years ago and your reinstatement was managed by the insurer's contractor? Your home may not be as protected as you think. This service is a formal, independent review of any previous flood reinstatement against the standard it should have been built to.

Available to any English homeowner who has flooded — regardless of when it happened or whether a claim was made.

• Assessment of previous reinstatement against BS 85500:2015
• DPM continuity check — the most common hidden failure
• Tanking and waterproofing integrity review
• Flood resilience measures audit
• Written report with clear, actionable findings
• Prioritised remediation recommendations