The loss adjuster works for the insurer. The contractor works for whoever signs their invoices. RISE works exclusively for the homeowner.
Available 24 hours · No callback · Sebastian O'Connell directly
Call before you call the insurer. The decisions made in the first 72 hours define the entire recovery. Most flood victims make at least two costly mistakes before anyone independent arrives.
Emergency GuidanceYou are still in the critical window. The scope hasn't been signed off, the rebuild hasn't started. There is still time to change how this goes.
Guidance ServiceThe rebuild is underway, the loss adjuster is making decisions. Something is wrong — and you don't yet have the language to say precisely what it is.
Talk to SebastianWhen your home floods, every professional who arrives is working for someone else. The information gap between what you know and what you need to know costs flood victims tens of thousands of pounds.
Read Sebastian's StoryThey don't tell you what your accommodation budget really covers.
A £50,000 headline limit may fund just 6–8 months of rental once utilities, council tax, removal, and storage are deducted. A typical recovery takes 9–18 months.
They don't tell you about Build Back Better.
Up to £10,000 per flood event for flood resilience measures — available since 2022. Most homeowners never know it exists. Some who do are still denied it through the broker channel.
They don't tell you the rebuild isn't flood-resilient.
BS 85500:2015 and Ciria C790 define the standard. Most insurer-appointed contractors do not work to it. The rebuild looks finished. The vulnerability remains.
They don't tell you the cause may be someone else's responsibility.
Collapsed culverts, failed highway drains — infrastructure failures that belong to councils and water companies. Nobody appointed by your insurer has any incentive to identify this.
They don't tell you not claiming has consequences.
Self-funding costs an average of £30,000. You lose any Build Back Better entitlement. The work is done without oversight or warranty.
They don't tell you about DPM continuity.
The most preventable cause of a second flood. Once screed is poured over a severed damp proof membrane, the damage is invisible — until the water comes again.
Policy review, accommodation budget reality check, loss adjuster briefing, and claim decision support. From £500.
Learn more →Full on-site project management to BS 85500:2015 and Ciria C790. Your representative on site, every day. From £450/day.
Learn more →Section 19 evidence, council escalation, responsible party identification. RISE secured £2m+ of council works in one case.
Learn more →Independent review of any previous reinstatement. DPM check, tanking integrity, written report. From £400.
Learn more →"Think of it this way. The premiums you have paid over the years represent a promise. When your home floods, it is time to call that money back in — every penny of it. RISE exists to make sure you do."
Sebastian O'Connell — Founder, RISE Flood Recovery ConsultancyNo shareholders. No targets that conflict with your outcome.
A fair, transparent fee — what makes full independence possible.
Flooded twice. Rebuilt independently. Every step is known.
International property, development, and restoration experience.
No obligation. No jargon. By the end of the call you will know exactly where you stand — whether you engage RISE or not.
Available 24 hours, 365 days · No callback · Sebastian O'Connell directly
