These terms govern your purchase and use of the Section 19 Case Assessment, a fixed-price automated advisory product provided by RISE Flood Recovery Consultancy ("RISE", "we", "us").
The Section 19 Case Assessment is an automated advisory report. Based on your questionnaire answers, the assessment:
The assessment draws on RISE's verified, source-checked reference data for the statutory criteria, reporting channels, contact details, and procedural requirements of local authorities in our service area. This verified data layer is maintained by RISE and updated periodically.
The assessment is delivered automatically to your email address, normally within 15 minutes of payment clearing, for any qualifying property in England. For properties outside RISE's core four-county area, some council-specific details (such as a specific published investigation threshold, or a named ward councillor) may not yet have been individually verified by RISE. Where this applies, your report will include a clear note advising you to confirm these specific details independently — your report is still generated and sent automatically, without delay.
The Case Assessment is an advisory product, not a legal service. RISE is not a solicitor, licensed legal practitioner, or regulated financial adviser. This product does not constitute legal advice, does not establish a solicitor-client relationship, and does not constitute regulated claims management activity.
RISE is not your agent. The assessment provides you with a framework, analysis, and a customised letter. You take the actions: you send the letter to your local authority, you follow up with your councillor or MP, you engage with the council's process. RISE supports and equips you — we do not act on your behalf.
The assessment does not guarantee any particular outcome from the council, the insurance process, or any other third party. Section 19 investigations are at the discretion of the relevant local authority (subject to their published criteria), and RISE cannot compel any authority to take action.
The assessment is built in two distinct layers, and the accuracy responsibilities are different for each.
RISE is responsible for the accuracy of the general statutory and procedural framework referenced in your assessment: the Section 19 investigation criteria applicable to your local authority, the correct reporting channels, contact details, and any other information drawn from our verified reference data layer. This information is checked against each council's published sources and updated regularly. Where our data layer does not yet hold verified information for a specific area, we carry out fresh verification before sending, and the report makes this clear.
This assessment is built from the information you provided in the questionnaire. RISE has verified the general statutory criteria, reporting processes, and contact details referenced in this report against each council's published sources, but has not independently verified — and is not able to verify — the specific facts of your situation, such as the date, depth, duration, or cause of your flood event.
If the information you provided was incomplete, inaccurate, or misremembered, the analysis and recommendations in this report will be correspondingly affected.
Responsibility for the accuracy of information you provide rests with you, not with RISE.
The system performs an automated consistency check on every report before it is sent. This check verifies that dates are internally consistent, that no unresolved placeholders remain in the document, and that the local authority, representative, and contact details in the report all derive from the same verified postcode data. If the check identifies an issue, the report is held and we contact you rather than sending a document we cannot stand behind.
Payment is processed securely via Stripe. RISE does not handle or store your card details.
Because the assessment is a bespoke, digitally delivered document, you have a limited right to a refund. You may request a refund within 48 hours of delivery, provided you have not acted on the report — for example, sent the covering letter to your local authority or shared it with a third party.
If a refund is approved, an administration fee of £25 is retained by RISE to cover payment processing, preparation, and delivery costs. The remaining £225 is returned to your original payment method within 5–10 working days.
A refund will not be issued if:
Contact us at sebastian@risefloodrecovery.co.uk within the 48-hour window, quoting your order reference and a brief explanation.
The report is delivered by email to the address you provide at checkout. It is delivered as two files: a PDF containing the full assessment, and a plain-text file containing the covering letter, for ease of copying and pasting.
You are responsible for providing a correct email address at checkout. RISE is not responsible for non-delivery caused by an incorrect address, a full inbox, or email provider filtering.
If you have not received your report within 10 minutes of payment, check your spam folder first, then contact us at sebastian@risefloodrecovery.co.uk.
Your report is provided for your personal use in connection with your own flood situation. You may share it with your solicitor, insurer, mortgage lender, or other professional adviser acting on your behalf.
You may not resell, reproduce, or publicly distribute the report, in whole or in part, without RISE's written consent.
The report is generated specifically for your stated situation. It should not be used as a template for any other property or person without a new assessment being purchased.
RISE provides the assessment with reasonable care and skill. However, because the assessment is advisory in nature, depends on the accuracy of the information you provide, and cannot guarantee any particular outcome from your local authority, insurer, or any other third party, RISE's liability to you is limited as follows.
To the maximum extent permitted by law, RISE's total liability to you for any claim arising out of or in connection with the assessment — whether in contract, tort (including negligence), or otherwise — is limited to the amount you paid for the assessment.
RISE is not liable for any loss of profits, loss of opportunity, or any other consequential or indirect loss arising from the assessment or from any action you take (or do not take) in reliance on it.
Nothing in these terms limits or excludes RISE's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
RISE collects and processes your personal data — including your name, address, email address, and the details of your flood situation — for the purpose of generating and delivering your assessment. This data is held securely and is not sold or disclosed to third parties except where necessary to deliver the service (for example, passing your email address to our email delivery provider for the purpose of sending your report).
The data controller is Sebastian O'Connell, RISE Flood Recovery Consultancy, Buckinghamshire.
For full details of how we handle your data, your rights, and how to exercise them, see our Privacy Policy.
RISE is registered with the Information Commissioner's Office. Our ICO registration number is [ICO number — insert on registration].
These terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
RISE may update these terms from time to time. The version that applies to your purchase is the version in force when you complete payment. We will not apply updated terms retrospectively to a completed transaction.
The current version of these terms is always available at risefloodrecovery.co.uk/case-assessment-terms.html.
RISE Flood Recovery Consultancy — Section 19 Case Assessment Terms of Use v1.0
This document should be read alongside our Privacy Policy and Website Terms of Use.